refunds and returns
Refunds: Please choose carefully, at this time we are unable to offer refunds for items that you wish to return.
Sale Items: Please note all sale items are final. No returns or exchanges.
For all orders eligible for return, we offer STORE CREDIT or EXCHANGE ONLY within 10 DAYS of YOU receiving the merchandise.
Merchandise returned must be unused and unworn, folded neatly in original packaging, safety liners / tags intact, no signs of wear or wash.
Please no lotion, body oil, or makeup stains. Merchandise must be in the original condition you received. We reserve the right to refuse any merchandise sent back to us that do not follow these guidelines.
We do not offer order cancellations or changes once the order is placed. Please carefully check that your Order (including delivery address) is accurate before you submit it. We have a strict no cancellation policy. No cancellations or changes will be accepted. This also applies to pre-orders.
Please note that return shipping costs are the responsibility of the customer – original shipping charges are non-refundable, and we do not provide free return shipping nor reimburse for it.
We strongly advise that you use track and trace postal service for your return. We are not responsible nor liable for any return parcels that may be lost or damaged.
Faulty/Damaged Items: If you have received an order with faulty or damaged goods, please contact us at info@tolaswim.com as soon as possible. We may request photographic evidence and/or some other details regarding the faulty or damaged item. We reserve the right to determine a genuine fault or damage to an item. If an item is deemed faulty we will cover all return costs and you will receive a full refund (original shipping fees inclusive).
If you require further information please contact info@tolaswim.com
If any of the requirements are not met we have the right to refuse the return.
Please note that return shipping costs are the responsibility of the customer – original shipping charges are non-refundable, and we do not provide free return shipping nor reimburse for it.
If you would like to return your items please contact us at info@tolaswim.com for further instruction.