Tola Swim offers Worldwide International Shipping and US Domestic Shipping.
We do not offer order cancellations, adjustments or refunds.
All sale merchandise is FINAL SALE, no exceptions. All orders placed with a discount code are FINAL SALE, no exceptions. Any orders placed outside of discount code timeframe are not eligible for discounts.
Please allow 2-3 business days for your order to be processed and packed prior to shipping. Order delivery time depends on shipment destination. Delivery times are provided as a guideline only and do not take into account possible delays caused by payment authorization, stock availability, and/or delays due to customs. Please allow 1 day for your tracking number and shipping label to update after it has been created. If you prefer not to rely on your local postal service, a courier service or express shipping might be the best bet.
Shipping
International orders are shipped via UPS or USPS. The customer must pay duties and taxes upon arrival. Orders may be subject to local taxes, customs, duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Regulations for import duties and taxes vary by country and we are unable to control these costs or predict their amount.
Caribbean:
For Caribbean customers, if you prefer to use a courier serviced based in Miami, USA (ex. : Aeropost), feel free to do so. If not, the following will apply.
Standard Post (USPS) $10: 10-12 Working Days
Express Post (DHL) $30: 2 Working Days
UK and EU:
Standard Post (UPS) $15: 6 Working Days.
Express Post (DHL) $20: 2 Working Days
Canada:
Standard Post (USPS) $5: 6-8 Working Days
Express Post (UPS) $10: 2 Working Days
South America:
Standard Post (USPS) $20: 10-12 Working Days
Express Post (UPS) $35: 6-10 Working Days
Australia:
Standard Post (USPS) $10: 4 Working Days
Express Post (UPS) $35: 2 Working Days
All US orders and shipments placed with us online will be processed and shipped via USPS. Tola Swim is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
United States Domestic:
Standard Post (USPS) Free: 2-5 Working Days
Express Post (UPS) $4: 2 Working Days
United States Puerto Rico/ USVI:
Standard Post (USPS) Free: 2-5 Working Days
If you refuse a shipment from Tola Swim, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Tola Swim.
LOST OR STOLEN PACKAGES
Tola Swim is not responsible for lost, damaged, or stolen packages. File a claim with the respective carrier service slated to deliver your order.